Zenoti has announced the launch of HyperConnect: a sophisticated new AI-powered customer engagement function designed to transform the way that beauty businesses interact with their clients, allowing them to capture lost revenue and drive customer loyalty.
Designed to streamline communications, personalise interactions, and improve overall customer service, HyperConnect includes Voice, Timeline, Flow, and AI-powered Insights that can be used together or independently to deliver real-time insights into every customer interaction, empowering business owners to convert 100% of customer calls into revenue opportunities.
Recent customer research by Zenoti revealed that the majority of customers (almost two thirds) say a warm welcome and personal connection contributes most to a great experience, closely followed by a quick and easy check-in process.
Built to supercharge customer engagement, HyperConnect responds to this need. AI works silently in the background – listening, learning, and analysing every customer conversation. It captures actionable insights that were previously invisible, empowering business owners to identify missed opportunities (such as missed calls or upsells), and understand their customer needs in real time, telling them exactly what they need to do to improve the customer experience and when to do it.
This results in allowing them to close more bookings and deliver five-star experiences every time. It also gives businesses the opportunity to make a big differences from small moments, by focusing on personalised customer touch-points that drive loyalty such as wishing customers a happy birthday,
thanking them for a review, or rewarding them for a referral.
All insights are instantly viewable on an easy-to-read dashboard, so that staff members can personalise each call.
Geraldine Fusciardi, Zenoti Senior VP for Europe, said: “We’re serious about growth at Zenoti – it’s in our DNA – so we’re thrilled to have launched HyperConnect to our UK customers. Designed to fit seamlessly into businesses, HyperConnect helps businesses capture the revenue they’re missing without even realising it. Whether it’s guests you had to turn away, upsell moments, or memberships that never got pitched, it really has you covered. What’s more, by making every interaction feel personal, meaningful, and effortless, it helps to transform relationships with your customers, turning casual guests into loyal ones.”
HyperConnect key benefits include:
• Enhanced voice communication: Zenoti research shows that, on average, 30% of calls made to every business are missed. HyperConnect’s enhanced voice communication feature allows businesses to automate their call management process, and maximise each call opportunity by making and receiving calls directly through HyperConnect or forward calls from their existing system. It includes an AI-powered SmartBot that handles missed calls and appointment management via text, and can also automatically
transcribe and summarise calls for easier review and analysis. Zenoti data has shown that on average, businesses using SmartBot are adding £1600-£1800 in additional revenue, per centre, per month.
• Overview of daily operations: HyperConnect simplifies daily operations by offering a concise summary of business activities such as completed services and ongoing tasks. For instance, front of house staff can quickly access customer profiles to personalise interactions and suggest additional services.
• Personalised Messaging: Enhance customer relationships by sending personalised messages for important dates like birthdays and anniversaries. HyperConnect allows you to create custom messages to
strengthen customer loyalty and satisfaction. Additionally, HyperConnect enables managers to view and respond to all notifications in real-time, streamlining communication and ensuring prompt responses. For
instance, if a guest sends a message, the front-desk staff can choose to respond directly or select from saved responses streamlining communication and ensuring prompt interaction.
• Seamless Feedback Management: Efficiently manage and respond to customer feedback using AI-assisted responses. HyperConnect helps draft replies with the appropriate tone and message, including options for addressing negative feedback effectively.
• AI-Powered Insights: HyperConnect provides insights such as agent scoring and call sentiment analysis by monitoring customer sentiment during calls. It provides daily call summary reports that help businesses refine engagement strategies and identifying areas for improvement based on real-time feedback.
Professionals wishing to find out more about HyperConnect can visit www.zenoti.com for further information.