All-in-one salon software supplier, SalonIQ, marks six successful months of IQ Connect – its AI receptionist – having gone live in over 300 salons across the UK.
Boasting an impressive 9.4%x average ROI, IQ Connect has handled over 34,251 calls so far this year – an average of 7,896 calls per month – a figure which is continuing to grow month on month.
The CallPad AI powered agent boasts a 74% call resolution rate, with unresolved calls seamlessly transferred to a salon team member, saving a total of six hours per month and generating over £270,000 in bookings in 2026 alone.
Fully integrated with the SalonIQ platform, IQ Connect was designed and created to capture every client enquiry around the clock, reducing front of house pressure, especially during busy periods. It uses the CallPad AI assistant to answer calls, handle queries and book appointments automatically, helping salons maximise opportunities while delivering a seamless customer experience.
After launching IQ Connect in December 2025, SalonIQ saw over 120 salons sign up to priority onboarding within two days, following a live webinar to promote the latest feature.
Sam Kendall, CEO at SalonIQ, said: “It’s been an exciting six months since we launched our AI receptionist, IQ Connect – the user data we’ve collated so far proves a strong early indicator of adoption and the customer feedback we’ve received so far has been nothing but positive!
“Knowing that 1 in 5 calls are missed across the hair and beauty industry, we wanted tocreate something that would improve call handling whilst allowing salon staff to deal with customers face to face, reinforcing the opportunity to capture more bookings.
“In April, just four months after launching, IQ Connect was being used to handle up to 8% of all client interactions in some salons, with that figure rising to 73% this month. The early success of IQ Connect marks another step in our mission to leverage technology to help scale business growth whilst saving time, costs and resources – we look forward to seeing more and more salon owners run their business in the most efficient way possible as they onboard with this exciting initiative.”
Since 2013, SalonIQ has been helping salons streamline their daily operations and elevate client experiences with features such as Salon Marketing, Team Engagement, Client Experience and Salon eCommerce.
IQ Connect is one of the company’s latest product offerings in addition to IQ Finance which launched earlier this year – a brand-new initiative designed to help salon owners understand and access financing opportunities to support their long-term growth.
For more information, visit: www.saloniq.com